Reviews from actual traders
Update: IBKR makes it impossible to submit a ticket on their website. It's an infinite loop which takes always back to the knowledge base. Impossible to get out of that loop. After a few trades, my positions no longer appear - only the TP/SL, but I have to restart the TradingView app in order to see my positions again. What a mess. And IBKR replied to this review and I can't reply back. Madness.
My trade wasn’t authorised or permitted for some reason
Thank you for taking the time to reach out. If you're dealing with a time-sensitive trading issue, the fastest way to get help is by contacting our Client Services team by phone or live chat.
interactivebrokers.com/en/support/customer-service.php?p=contact.
If you cannot reach Client Services, please email reviews@interactivebrokers.com. We’re here to help and ready to assist you as quickly as possible!
interactivebrokers.com/en/support/customer-service.php?p=contact.
If you cannot reach Client Services, please email reviews@interactivebrokers.com. We’re here to help and ready to assist you as quickly as possible!
Quite buggy with TradingView, ES contracts were not displayed properly sometimes. The reverse function did not go along well with IBRK. Can live with it but definitely annoying every now and then.
not so good
We are sorry to learn that your experience was unsatisfactory. We want to respond quickly to your comment, but we’re not completely clear about the issue you’re raising. If you are willing to share more specific detail, just reply to this comment and we will get back to you as soon as we can.
The only time that I contact Interactive Brokers is when I cannot figure out how to do something through your knowledge base. You need to set up some type of system that you can ask a question and it physically goes to where you need to go instead of having to read through 150 pages of ******** with that being said. I contact your incompetent stop that you have from India that don't know how to answer questions then when I ask for a supervisor there is no supervisor it's a bunch of BS. As soon as I can find a competent broker I will be withdrawing my millions
cant't login on multiple devices at the same time
Hello and thank you for taking the time to reach out. For security purposes you cannot log on multiple devices at the same time on TradingView. If you have additional questions, please don't hesitate to reach out to our customer support team: interactivebrokers.com/en/support/customer-service.php?p=contact.
great
good
I like the integration with Trading View
Nice broker
IB is a great service. I had occasion to make use of their telephone support (for a minor issue I had setting up) and they were thorough and very efficient in getting me sorted out.
